Effective 11/12/20: No one likes backorders but unfortunately they do occur. Our website is NOT currently set up to accurately display inventory levels. Just because it is on our website does NOT guarantee it's available for immediate delivery. This is something we are working on correcting but with all the warehouses using different computer systems their inventory files aren't always compatible with our website program.
Should you order something that is on backorder we will contact you via email as soon as possible to let you know about the delay. You will be given the option of waiting for the item, switching to a different item or cancelling. Please make sure you can receive emails from both email@example.com and firstname.lastname@example.org. We will send notification from one of these two email addresses. Many times SPAM blockers will prevent our emails from reaching you unless we are in your email address book.
**With all the delays due to COVID-19 factory shut downs and the holidays nearing if an item is backordered but is due in within 30 days from date of order we will automatically send the order for fulfillment as soon as the item arrives. With Christmas nearing should the item NOT be here before then we will let you know so you can keep the order, cancel or make changes. Many of the popular backordered items are pre-selling out and we do not want you to miss out on an earlier arrival date for the item.
Arrival dates given for products are NOT set in stone. There are too many factors beyond any ones control to guarantee an arrival date. Our suppliers do their best to provide as accurate of arrival dates as possible. Should an arrival date drastically change we will contact as soon as possible to let you know.
This policy is a work in progress. We will be making updates as needed. We do our best to get you want you want in a timely manner. If you have any questions about an items status, please contact us. We are happy to help!